Shipping policy
✅ Shipping Policy (Generic Template)
Last updated: 01/01/2026
Thank you for shopping with O’Mango. Below is our standard shipping policy for all orders placed through our store.
Holiday Notice: Orders placed between 13/01/2026 – 07/02/2026 will beshipped after 07/02/2026. Thank you for your patience
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✅ Processing Time
All orders are processed within 1–3 business days.
During peak seasons (Christmas, EOFY, promotional periods), processing times may extend to 3–5 business days.
Custom or personalised items may take 3–7 business days to create before shipping.
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✅ Shipping Time & Delivery Estimates
We offer delivery across Australia and to most international destinations.
Australia
Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days
International
Standard International Shipping: 7–21 business days
Express International Shipping: 5–10 business days
Delivery times are estimates and may vary due to customs, courier delays, weather, or peak season.
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✅ Shipping Rates
Shipping costs are calculated at checkout based on:
Delivery location
Package weight/size
Shipping method selected
We occasionally offer free shipping promotions, which will be clearly displayed on our website.
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✅ Order Tracking
Once your order has been shipped, you will receive:
A shipping confirmation email
A tracking number (if available)
Tracking information may take up to 24–48 hours to update after dispatch.
✅ Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for:
Delays caused by incorrect or incomplete addresses
Lost orders due to input errors
If you submit the wrong address, contact us ASAP through Contact us form.
We can update it only if the order hasn't been shipped.
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✅ Lost or Delayed Packages
While rare, couriers may experience delays.
If your order is significantly late, please contact us and we will assist in lodging an investigation.
We are not responsible for delays caused by:
Customs
Weather
Peak season
Courier operational delays
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✅ Damaged Items
If your item arrives damaged, please contact us within 48 hours with:
Order number
Photos of the item and packaging
We will work with you to resolve the issue as quickly as possible.
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✅ Customs, Duties & Taxes (International Orders)
International customers are responsible for:
Customs fees
Import taxes
Duties
These vary by country and are not included in your product price or shipping cost.
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✅ Contact Us
If you have any questions about shipping, please contact us.